Pharmacy Intern Grad

Job Objectives

Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.

Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services such as medication management and preventive services.

• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promote efficient workflow.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers and pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and inventory management. Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Partners with Central Pharmacy Operations for customer registration, third‑party reviews, and assists with resolving customer issues to support the Well Experience locations.

• Assists the Pharmacy Manager with staff hiring and training. Reinforces direction of Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy journals, company publications, and communications.
• Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
• Seeks professional development by…