Customer Service Manager

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Self‑motivated professional with prior scheduling and management or supervisory experience
• Thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency
• A people‑person who is friendly, compassionate, and able to build positive relationships and partnerships
• Experienced communicator and problem solver who is well‑organized

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record‑keeping
• Conduct periodic home visits and safety checks

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and able to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication skills
• Excellent customer service skills

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

USD $18.10 / Hour