Construction Quality & Customer Experience Manager

Lennar is a leading home builder in the United States, recognized as a Fortune 500 company.

Responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards and building codes, managing construction quality, and guaranteeing safety and customer satisfaction.

• Conduct thorough quality assurance inspections focusing on materials and workmanship.
• Ensure construction adheres to approved plans, specifications, local codes, and scopes of work.
• Identify and document defects, deviations, and non‑compliance issues.
• Complete quality assurance acceptance on schedule with the Construction Management Team.
• Maintain detailed inspection records, including photographs and reports, and communicate findings to contractors and stakeholders.
• Communicate inspection results, recommendations, and areas for improvement to community teams and customers.
• Stay informed on building codes and product specifications and provide training recommendations to improve quality standards and best practices.
• Conduct new home orientations with customers.

• Minimum high‑school diploma or equivalent; college degree preferred.
• Certification in construction codes preferred, along with strong plan‑reading ability.
• Previous experience in construction quality inspection or a related role preferred.
• Strong knowledge of construction materials, methods, and building codes.
• Effective communication and interpersonal skills.
• Proficient in using inspection tools and equipment.
• Physical fitness and willingness to work in outdoor and construction site environments.
• Familiarity with construction management software (Build Pro & Salesforce) is a plus.

Regular, in‑person attendance at company communities, job sites, and offices during regular work hours is essential. Requires the ability to work more than eight hours per day in confined quarters, operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment up to 50 pounds. Occasional operation of construction equipment may be required. Finger dexterity may be required for computer use.

Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) retirement plan with a $1 for $1 company match up to 5%; paid parental leave and an Associate Assistance Plan; education assistance; up to $30,000 in adoption assistance; up to three weeks of vacation annually; holiday, sick leave, and personal day policies; a new‑hire referral bonus program;

significant home purchase discounts; and other opportunities such as Everyone’s Included Day.