Scheduler, Customer Service​/HelpDesk

Overview

We are looking for a Scheduler to coordinate quality care and customer service for our clients. The Scheduler will assign staff to clients, schedule services, identify problem situations, and assist in problem solving to achieve optimal outcomes.

The ideal candidate will have experience in high‑volume appointment scheduling and excellent customer service. They will be compassionate, detail‑oriented, organized, people‑oriented, and capable of thriving in a fast‑paced environment.

• Compassionate professional who coordinates care for clients needing assistance with daily activities at home.
• Thrives in a fast‑paced environment and meets demands with urgency.
• Friendly, detail‑oriented, organized, and a problem solver.

Responsibilities include but are not limited to the following:

• Coordinate scheduling, identify problem situations, and implement proactive solutions.
• Ensure proper documentation of records‑keeping and adherence to agreed plan of care.
• Provide support for key branch operation functions (answering phones, payroll entry, employee assistance).
• Conduct periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations.
• Other duties as assigned.

• High School Diploma.
• Experience with community service, client service, or scheduling.
• Accountable, reliable, able to work independently with good judgment.
• Effective verbal and written communication skills.

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Referral bonuses.
• Benefits, supplemental plans, EAP, and 401(k) participation.
• Career growth and development opportunities.

USD $18.10 / Hour