Medical Support Assistant; Advanced

The Medical Support Assistant (Advanced), referenced as AMSA, position serves as a Scheduling Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Behavioral Health Interdisciplinary Program (BHIP).

VA Careers - Medical Support Assistant:
Total Rewards of a Allied Health Professional
The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, BHIP, Specialty Clinics, Consult Teams and Call Center) and performs customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The AMSA may be required to serve on more than one interdisciplinary coordinated care delivery model. Other assignments at this level include, but are not limited to: