Personal Lines Account Manager

Job Description

Welcome to Walker Insurance Agency, Inc., where exceptional customer service is at the forefront of everything we do! Located in the heart of Perry, Georgia, we are proud to cultivate a warm and welcoming work environment that celebrates our small-town roots and community-driven values. As a vital part of our team, you will be stepping into the role of Personal Lines Account Manager.

Here, your positive attitude and friendly demeanor will be the keys to building strong, long-term relationships with our valued business clients. We are eager to welcome passionate individuals who can aid us in delivering incredible service experiences that exceed customer expectations. This role offers the opportunity to grow both personally and professionally in a supportive and friendly setting.

• Base Salary: $36,000-$50,000, based on experience

If you possess the skills to connect with people and are ready to make a positive impact, Walker Insurance Agency, Inc. is excited to meet you!

• Assess inbound prospect's personal insurance needs and provide accurate insurance proposals
• Generate Evidence of Insurance to all personal lines clients as needed.
• Provide prompt, accurate, friendly service by responding to inquiries from existing policyholders regarding their insurance coverage, additional coverage options, policy changes, claim submission and procedures, rates, and billing questions
• Evaluate, review, and remarket renewal policies for existing clients as needed
• Provide accurate information to policyholders regarding policy terms and coverage
• Manage, update and maintain accurate client and prospect data in agency management system

• Education:
  
  Associates degree, preferably in business, or equivalent financial industry experience required.
• Experience:
  
  A minimum of 1 year of customer service or sales experience, preferably within the insurance or financial services industry.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills to effectively interact with clients.
• Problem-Solving:
  Strong problem-solving abilities and de-escalation skills to manage customer concerns.
• Customer Focus:
  Dedicated to providing top-notch customer service with a positive attitude.
• Attention to Detail:
  Keen attention to detail to ensure accuracy in data entry and client information management.
• Technical
  
  Skills:
  
  Proficient with Microsoft Office Suite and database management software.