Food Service Manager

Additional Considerations (if any):

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Food Service Manager

Department:
Market Grille

FLSA:
Exempt

General Function:

Provides prompt, efficient and friendly customer service. Assists food service department managers to present the freshest most innovative and best quality products at a competitive retail price to customers.

Core Competencies

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you:
Market Grille Department Manager;
Mia Italian Department Manager;
Hy-Chi Department Manager;
Service Managers;
Chefs;
Market Grille Service Staff;
Night food service employees

Primary Duties and Responsibilities:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* Performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

* Reviews daily production list with department employees and assigns tasks for completion.

* Ensures food display case product is rotated and replenished.

* Scans the kitchen area for items and areas that need to be addressed (e.g. Coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to kitchen staff.

* Ensures the proper amount of staff in the kitchen department to handle customer needs.

* Oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments.

* Oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments.

* Work with chefs and other personnel to plan menus that are flavorful and popular with customers.

* Work with chefs for efficient provisioning and purchasing of supplies.

* Estimate food and beverage costs.

* Supervise portion control and quantities of preparation to minimize waste.

* Perform frequent checks to ensure consistent high quality of preparation and service.

* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.

* Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

* Monitors actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.

* Investigate and resolve complaints concerning food quality and service.

* Arrange for maintenance and repair of equipment and other services.

* Select or create successful menu items based on many considerations, and assign prices based on cost analysis.

* Figures retail pricing and ensure correct pricing.

* Direct hiring, training, and scheduling of food service personnel.

* Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

* Follows all food safety guidelines and ensures department employees comply.

* Handles and satisfies customer issues.

* Understands and practices proper sanitation procedures…