Field Technician

Job Description:

If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Sparklight is your next and final stop.

This role offers an extensive training program with both one‑on‑one and group training classes.

You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between.

Our competitively‑priced benefits package includes 20 days of PTO per year, medical benefits that start on the first day of employment, a 401(k) match of up to 5%, and generous tuition reimbursement that increases with tenure. You can even earn credits toward your associate degree while at work.

Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.

Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.

Ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises.

Be proactive by suggesting upgrades of existing services and educating customers on their new or existing equipment.

Take on additional duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

A good driving record and a valid driver’s license in the state where you are applying.

Flexibility to go beyond expectations for our customers by working overtime and on‑call as needed.

Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.

Due to the nature of the position, you will need to successfully work in small and confined areas; lift up to 100 lbs.; work on a ladder; and work in all weather conditions.

You will have demonstrated at least three months of customer service or related experience and/or training, or an equivalent combination of education and experience. A high school diploma or GED is required.

Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most.

• Committed:
  Values each customer while working hard to keep their business and support our communities.
• Helpful:
  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
  Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal:
  Knows our customers well, and tailors communications and interactions to address their needs and expectations.

Medical, dental, and vision plans – start when you start.

Life insurance (self, spouse, children).

Paid time off (vacation, holiday, and personal/sick days).

401(k) – 100% company match (matches begin on first day of service, up to 5% of eligible compensation).

Group Legal plan with Identity Theft Protection.

Tuition reimbursement (up to $5,250 in the first year).

Free cable and internet services to associates who live in a serviceable area.

Annual community support to various organizations across the U.S.

Associate recognition & awards programs; advancement opportunities; collaborative work environment.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.