Customer Service Rep

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.

You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

The Customer Service Representative 1 (CSR) is focused on providing product and service information, resolving product and service problems, and processing orders. Serve as an ambassador (customer advocate) between the customer and the company and report to the Customer Service Manager.

This role is perfect for an individual who is detail oriented, adaptable and a problem solver. A vital member of the Customer Service Team this is an opportunity to build a career with an industry leader.

• Maintain broad knowledge of clients, products and services of the organization
• Provide proactive support and drive adoption across all accounts through clear communication, basic technical support and consistent customer engagement
• Resolving customer issues by diagnosing root cause, recommending solutions and expediting corrections
• Perform daily data entry with a strong focus on accuracy, timeliness, and efficiency
• Provide support and assistance to team members to ensure workflow efficiencies and accurate fulfillment

• A minimum of 1-year previous customer service experience
• Strong problem solving, organization and communication skills
• Ability to thrive in a fast-paced, collaborative environment while consistently meeting deadlines
• Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
• Ability to accommodate mandated overtime

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.