Customer Service Representative

Job Overview

Join Pro Mach and shine. You’ll be a problem‑solver, closer, futurist or creative asset, helping improve packaging performance and shape the future of automation. Lako, a subsidiary of Pro Mach, is seeking a Customer Service Representative to join our growing team in Perrysburg, OH.

• Interface with customers to provide superior service and support revenue and profit goals.
• Maintain high‑profile customer contacts and guarantee quality service.
• Interface closely with Materials, Engineering, and Service teams for accurate information transfer.
• Receive and process customer requests for parts, including pricing quotations and order confirmations.
• Act as a liaison between customers and the business, providing personalized attention.
• Identify and communicate inaccuracies in the Syteline database and resolve them.
• Assist with marketing programs, promotions, and market intelligence gathering.
• Create and maintain an installed machine library based on customer feedback.
• Coordinate with the AR Department to resolve past‑due invoices.
• Engage outside vendors to purchase and supply parts for end users.
• Enter parts orders, work with Shipping on expedited orders, and confirm payment terms.
• Manage multiple priorities, provide order status, and coordinate special or crucial orders.
• Process repairs, returns, and credit memos in a timely manner.
• Make recommendations for process improvements, safety stock levels, and pricing of spare‑part kits.
• Assist with general departmental operations and special projects.
• Partner with other Pro Mach companies for synergistic opportunities.

• High school diploma or equivalent.
• Excellent verbal and written communication and customer service skills.
• Knowledge of packaging equipment is helpful.
• Experience in a manufacturing environment preferred.
• Proficiency with ERP systems, Windows, Word, and Excel (Infor/Syteline a plus).
• Experience with Salesforce or other CRM software preferred.
• Strong interpersonal skills and team player.

• Competitive salary and potential incentive opportunities.
• Comprehensive medical/dental/vision programs.
• Life insurance, disability insurance, and retirement savings plan with company match.
• Paid time off, wellness program, and no benefits waiting period.
• Growth and advancement opportunities in a fast‑growing private company.

Pro Mach, Inc. is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility. The company is a drug‑free workplace and will provide reasonable accommodation for individuals with disabilities. Pro Mach is a federally qualified small business and encourages diversity and inclusion.