Vice President of Operations

Maumee Supply & Waterhouse is seeking an experienced Vice President of Operations to lead the development and continuous improvement of our operational systems, processes, technology, and infrastructure.

This is a high-impact leadership position for a problem solver, systems thinker, and process builder. We are looking for someone who enjoys identifying why things are not working, developing creative solutions, and removing barriers so employees can perform their jobs faster, easier, and more effectively.

The VP of Operations will have significant responsibility for Epicor Eclipse, IT, process improvement, SOP development, operational efficiency, and cross-functional problem solving across Maumee Supply and Waterhouse. The VP of Operations will directly oversee the Purchasing team and Warehouse Manager.

At Maumee Supply & Waterhouse, we believe taking care of our team is the foundation for taking care of our customers. Our goal is to create a superior work environment where people are supported, challenged to grow, and empowered to do their best work. That commitment extends to our customers, whom we strive to serve as a complete, correct, and on-time supplier of residential, commercial, and industrial plumbing, heating, and industrial PVF materials.

Through unmatched service, decades of industry knowledge, and a relentless focus on doing things the right way, we deliver value beyond the product itself. As we grow—both as individuals and as a company—we remain committed to continuously improving how we serve our team, our customers, and our community.

• Serve as a key member of the executive leadership team and contribute to the overall direction, performance, and growth of the company.
• Sit in the company’s Integrator Seat on the Accountability Chart, providing leadership, alignment, and accountability across the organization.
• Translate strategic priorities into clear goals, actionable plans, and measurable results.
• Create clarity around ownership and expectations, and hold leaders accountable for execution and results.
• Proactively identify organizational issues, bring solutions to the leadership team, and drive issues to resolution.
• Build a culture of ownership, accountability, continuous improvement, and high performance while developing and coaching operations leaders.

• Lead continuous improvement initiatives across the organization.
• Identify bottlenecks, inefficiencies, recurring problems, and unnecessary processes.
• Analyze root causes and develop permanent solutions rather than temporary workarounds.
• Improve operational efficiency, productivity, accuracy, and customer service.
• Establish KPIs and reporting to measure operational performance.
• Lead cross-functional operational improvement projects from concept through implementation.

• Serve as the company's internal Epicor Eclipse subject-matter expert.
• Identify opportunities to improve Eclipse utilization, workflows, reporting, and automation.
• Improve processes involving Sales, Inside Sales, Purchasing, Inventory, Warehouse, Customer Service, and Accounting.
• Troubleshoot Eclipse-related business problems and determine whether solutions involve process, training, configuration, reporting, or technology.
• Manage relationships with Eclipse support, consultants, and technology partners.
• Lead or coordinate Eclipse enhancements, integrations, and system projects.

• Provide leadership and oversight for the company's IT environment.
• Manage relationships with external IT providers and technology vendors.
• Identify technology risks, inefficiencies, and opportunities.
• Help oversee cybersecurity, system access, hardware, software, backups, and technology standards.
• Lead…