Concierge​/Resident Ambassador

Concierge/ Resident Ambassador

RATE: $17- $20 Per Hour

Bilingual English/Spanish preferred.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Overtime Opportunities
• Same Day Pay!!
• Monthly Employee Gift Giveaways
• Attendance Incentive Program
• Weekly “Thankful Thursday” Appreciation Events

Alameda Center redefining what a nursing facility can be. We combine the warmth of a close-knit community with a commitment to exceptional clinical care, creating an environment where residents receive personalized attention and employees have the support they need to excel.

You’ll work alongside a collaborative team, accessible leadership, and professionals who take pride in doing things the right way. We believe in providing the resources, staffing support, and recognition our team deserves, because great care starts with a great workplace.

Whether it’s a weekly Thankful Thursday, monthly staff giveaways, or simply leaders who show up and help, we work hard to ensure our employees feel valued every day.

Join a team where your contributions are appreciated, and the care you provide truly makes a difference.

The primary function of the Concierge is to support and promote the interests of the Residents.

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

• The goal of this position is to provide Residents with companionship, emotional support and to facilitate communication between the patient and the staff on the unit. This may be done by filling in the gaps wherever necessary to ensure that Resident needs are met in a timely, dignified manner. In order to accomplish this goal, the Concierge must communicate the needs of the Residents to various departments and follow up to ensure that the issue is resolved and/or that the Residents’ needs are met.
  
  The Concierge is there to help not only the Residents but, can assist the staff also with non-nursing duties such as obtaining ice for a Resident, adjusting pillows, reading mail, and answering any questions they can.
• The Concierge is also responsible for ensuring that all new admissions (throughout the facility) feel welcome during the admission process. This will be achieved by coordinating with all applicable departments to make sure that all vacant rooms are prepared for new admissions and visiting with the resident daily for the first full week of admission to assist with adjustment. After the first week, the resident will be followed up on three times a week going forward until discharge, transitioned to long term or identified as a resident who needs extra Concierge services (to be identified by Administration and/or Director of Nursing.)
• The Concierge will follow up with all long-term residents on a monthly basis unless otherwise instructed.
• The Concierge will walk all floors daily, regardless of whether there is a resident to follow up on, to insure the overall well‑being of the floor including staff and residents.
• The Concierge will also assist the admissions department in procuring signed admission agreements and performing audits.
• Responsible for admission agreements audits.

• Work with the Admissions Department to ensure that the units are aware of all new admissions coming and coordinate with nursing staff to ensure that any necessary equipment is available (i.e. bed, mattress, oxygen, etc.).
• Check and prepare the rooms for new Residents, including but not limited to:
  • Ensure that previous resident’s personal belongings have been packed and removed from the room;
  • Ensure that terminal cleaning has been done;
  • Ensure that bed is made, lights and call bell are working;
  • Ensure that TV is functioning and remote is present.
• Put together welcome baskets with essentials for the Residents (when applicable)
• Greet and escort each new Resident from the lobby to their…