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Outbound Quality & Enablement Lead
Job in
Perth Amboy, Middlesex County, New Jersey, 08861, USA
Listed on 2026-07-29
Listing for:
The RealReal
Full Time
position Listed on 2026-07-29
Job specializations:
-
Business
Change Management, Operations Management
Job Description & How to Apply Below
The Real Real is seeking a results-driven leader to help manage the Quality and Enablement team within the outbound fulfillment operations. You will establish KPIs, create SOPs, analyze audits, and partner with cross-functional leaders to improve processes and drive performance.
You will supervise staff, facilitate onboarding/trainings, and ensure compliance with policies and customer SLAs while coordinating with stakeholders to resolve issues and optimize workflows.
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