Merchandising Operations Coordinator – Luxury Inventory Inquiries
Listed on 2026-07-27
-
Supply Chain/Logistics
Supply Chain / Intl. Trade, Office Administrator/ Coordinator, Distribution/ General Warehouse, Operations Management
About The Role
[Merchandise Operations Coordinator
- Authentication]Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.
As a Merchandise Operations Coordinator, you will oversee merchandise inquiries and inventory control management within the Authentication department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!
[Merchandise Operations Coordinator
- Receiving] Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.
As a Merchandising Operations Coordinator, you will oversee all merchandise inquiries and all inventory within cross functional departments. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!
[Merchandise Operations Coordinator
- Authentication]
- Support Authentication inventory control management
- Utilize master inventory control tracker to locate items outside of SLA
- Track each item via detailed notes and investigation efforts
- Collaborate with internal departments to resolve exception and operational issues that impact inventory
- Follow SOP for tactical steps and complete each task associated in timely manner
- Surface risks and opportunities to Authentication leaders for strategic problem solving
- Communicate challenges and blockers to inventory task completion to Authentication management in real-time
[Merchandise Operations Coordinator
- Receiving]
- Oversee CS/CR and merchandising inquire
- Prioritize and answer inquiries in a timely fashion meeting all SLAs
- Assign authentication inquiries to the proper point of contact
- Manage and organize authentication Zendesk inbox
- Track post corrections found from inquiries
- Ensure both queues meet expected SLA
- Track and update internal exceptions
- Support inventory management for inbound operation
- Assist department in maintaining FIFO/SLA
- Collaborate with internal departments to resolve exception and operational issues that affect operations
- Surface risks and opportunities to operation processes
- Support strategic initiative projects
The Role
Minimum Requirements:
- Proven ability to excel in a high-volume, repetitive, quota-driven environment
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Adaptability and openness to change
- Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
- Ability to stand for up to 8 hours at a time
- Ability to read and write in English
Preferred Requirements:
- 1+ year of experience working in a warehouse production environment
- Proficiency with Mac OS and Google Suite
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- State of the art, climate-controlled warehouse facility
- Find out more about our Benefits here.
The expected hourly rate for this role is $21.00-$21.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus…
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