Assistant Manager, Fulfillment

About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting‑edge, proprietary technology. As Assistant Manager Fulfillment, you lead and develop a team of 1 or 2 Leads and warehouse technicians while driving strategic planning and execution of department initiatives.

If you are a passionate people leader who thrives in a fast‑paced, production‑driven environment, this could be the perfect match!

• Manage daily operations to maximize productivity and meet daily goals
  • Picking AM:
    Oversee outbound fulfillment activities including batching, picking and sorting while ensuring productivity standards are met
  • Packing AM:
    Oversee outbound fulfillment activities including manual packing and auto packing while ensuring productivity standards are met
  • Inventory AM:
    Oversee outbound fulfillment activities including merchandise prep, putaway and cycle counting ensuring productivity standards are met
  • Dock AM:
    Oversee outbound fulfillment activities including loading, unloading, transfers, supplies replenishment, ensuring productivity standards are met
• Oversee up to 50 warehouse technicians
• Work with cross‑divisional teams to build consensus on strategic objectives and operational goals
• Establish and implement operational policies, standards, and procedures for the team
• Ensure compliance with all safety and security policies
• Train team on expected operational standards using appropriate tools such as SOPs, compliance audits, company policies & procedures
• Define picking and sorting SLAs/KPIs and track them daily
• Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
• Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
• Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and writing/conducting performance reviews
• Ensure job function time studies and audits are completed and feedback is provided through coaching and training
• Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
• Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
• Actively support and participate in all safety initiatives in the warehouse
• Assist Fulfillment Managers as needed by providing additional coverage

• 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
• Drive to achieve results both individually and as a team
• Strong leadership ability in managing and developing a high‑performing team
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
• Agile, dynamic, problem‑solving mindset
• Ability to  "push the envelope " to always improve customer SLAs and value‑added services
• Strategic, forward‑thinking perspective, excellent business judgment, and a collaborative working style
• A sense of humor, personal integrity, and the appreciation for the power of teamwork
• Adaptability and openness to change
• A growth mindset with a solutions focus

• Bilingual (Spanish)
• 3+ years’ experience working in warehouse operations
• 2+ years’ experience with outbound workflow and process management
• Shipping and carrier (UPS, Fed Ex, DHL) experience a plus

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate‑controlled warehouse facility
• Find out more about our benefits here.

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