Senior Fulfillment Systems Specialist

About The Role

The Senior Fulfillment Systems Specialist will be responsible for optimizing fulfillment operations across The Real Real’s network by improving existing and upcoming system implementations. The role involves learning operational needs, applying them to system designs, and identifying and resolving unmet needs. The Specialist will work with outbound operations to improve putaway, picking, batching, cycle counting, packing, and shipping functions by optimizing the WMS and WES system use.

• Learn systems – develop knowledge in warehouse management, execution, automated storage and retrieval, put-to-light, automated packaging, print and apply, and material handling systems.
• Learn processes – develop knowledge in fulfillment operations to find best‑fit solutions and solve for system gaps and bottlenecks.
• Design processes – aid in creating new and modifying existing processes based on available and planned system architecture.
• Contribute to project planning – aid in defining the scope of all projects related to product, engineering, and IT implementations of fulfillment processes.
• Program management – maintain awareness, make connections, and track the progress of implementations across all fulfillment processes.
• Collaborate with stakeholders – actively partner with cross‑functional teams to communicate needs and track implementation statuses through testing, release, and live monitoring phases.
• Manage internal and external relationships – serve as the point of contact for all auth centers outbound systems implementation partners.
• Training – aid in gathering training content for existing and new processes and support training operators when necessary.
• Presentation – effectively communicate strategy and answer related questions to audiences ranging up to executive management level.

Minimum Requirements:

• Minimum 3 years in a warehousing environment utilizing WMS functionality.
• Strong background using WMS in warehousing, specifically in batching, picking, putaway, and handling exceptions.
• Understanding of MHE (conveyors, sorters, putwalls, etc.) and its interactions with WMS/WES systems.
• Ability to implement systematic changes and assist in training to new flows.
• Ability to understand and prioritize the impact of system gaps and bottlenecks.
• Relationship management, organizational planning, and project management skills.
• Ability to influence clients, suppliers, and peers to adopt best practices.
• Desire for continuous improvement – identify systematic and process changes to improve operational efficiencies.
• Excellent communication skills – verbal, written, listening, and interpersonal with the ability to transfer knowledge to others.
• Ability to travel up to 25%.

Preferred Requirements:

• 3+ years of experience.
• Bachelor’s degree in a related technical field.
• Experience working within or supporting a distribution center or large‑scale logistics‑related operations setting.
• Experience using and troubleshooting systems typical to large‑scale logistics operations.
• Experience working with both technical and operational teams to achieve change.
• Knowledge of messaging/interfacing between warehousing systems.
• Experience using COFE WES, Manhattan PKMS, or other WMS systems.
• Experience using Android and iOS‑based handheld production devices.
• Experience with DC startup or WMS implementations.

• $50 in monthly food credits to apply to snacks and meals available for purchase on site.
• Employee Stock Purchase Plan.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• 9 paid company holidays.
• Flexible time off (with manager approval).
• State‑of‑the‑art, climate‑controlled warehouse facility.
• Find out more about our benefits here.

The expected salary range for this role is $–$. Starting pay is determined by factors such as primary work location, the candidate’s skills and experience, market demand, and internal parity. Salary is just one component of TRR’s total rewards package; employees may also be eligible for a bonus program, incentive pay, and additional benefits.

The Real Real is the world’s largest online marketplace for…