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Client Insights Associate

Job in Perth Amboy, Middlesex County, New Jersey, 08861, USA
Listing for: IWS Group
Full Time position
Listed on 2026-06-19
Job specializations:
  • Retail
    Customer Service Rep, Retail Sales
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Job Summary

We are seeking detail-oriented and observant individuals to join our team as Shopper Insights Associate. As a Client Insights Associate, you will visit retail stores, restaurants, or service providers posing as a regular customer to evaluate the quality of service, cleanliness, product knowledge, and overall customer experience. Your feedback will help companies improve their customer service and operational standards.

Ages

AGES: 21-25 required for this job due to the Bars Program regulations.

Responsibilities
  • Visit assigned locations (or complete online/phone assignments) and pose as a typical customer.
  • Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance.
  • Follow specific assignment guidelines and scenarios provided for each shop.
  • Record detailed and objective observations in a written report.
  • Submit completed reports by the specified deadline.
  • Maintain confidentiality of your role and identity as a mystery shopper.
Qualifications
  • Excellent attention to detail and observational skills.
  • Strong written communication skills.
  • Ability to follow detailed instructions and complete assignments on time.
  • Access to a smartphone, computer, and reliable internet connection.
  • Dependability and integrity.
  • No prior experience necessary; training or guidelines provided.
  • Age 21-25 Only
Preferred Qualifications
  • Entry level experience.
  • Ability to travel to various locations within NJ and NY.
  • Flexibility in scheduling.
Compensation
  • Pay varies by assignment and may include reimbursement for purchases.
  • Expense Reimbursement

Job Types: Full-time, Part-time

Benefits
  • Flexible schedule

Work Location:

On the road

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Position Requirements
10+ Years work experience
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