Sale Support Specialist

Overview

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Title:

Sales Support Specialist

Location: New Jersey

Salary Range: $65,000 – $80,000 (based on experience)

Job Summary

JDL is seeking a Sales Support Specialist to support the Sales Manager and broader sales team throughout the full sales lifecycle. This role plays a critical part in contract closing, internal coordination, sales reporting, and basic marketing support.

The Sales Support Specialist serves as a key bridge between Sales, HQ, Operations, Finance, Legal, and other internal teams
, ensuring sales activities are executed efficiently, accurately, and in alignment with company policies. This is a hands-on role ideal for someone who is highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced environment.

• Sales & Contract Support
  • Support Sales Managers with customer contract closing, including preparation, review, and coordination of contract documentation
  • Manage the contract process end-to-end, including internal approvals, revisions, and execution tracking
  • Coordinate with HQ, Legal, Finance, Operations, and other departments to gather required inputs for proposals and contracts
  • Ensure all sales agreements comply with company policies and approval workflows
  • Maintain accurate and up-to-date contract, customer, and pricing records
• Internal Coordination & Communication
  • Act as a primary point of contact between Sales and internal teams to ensure sales requirements are clearly communicated
  • Follow up with internal stakeholders to drive timely responses and resolution of sales-related requests
  • Assist with customer onboarding by coordinating internal handoffs after contract execution
• Sales Data & Reporting
  • Track and analyze sales KPIs, including pipeline activity, conversion rates, contract value, and revenue performance
  • Prepare sales reports, dashboards, and summaries for management review
  • Support sales forecasting and revenue tracking initiatives
  • Ensure data accuracy and consistency in CRM and internal reporting systems
• Marketing & Sales Enablement Support
  • Assist with basic marketing and sales enablement materials, including pitch decks, presentations, customer proposals, and case studies
  • Support coordination of marketing campaigns or promotions aligned with sales goals
  • Help maintain and update sales materials to ensure accuracy, consistency, and branding alignment

• Bachelor’s degree preferred (Business, Marketing, Logistics, Supply Chain, or related field)
• 1–3+ years of experience in sales support, sales operations, business operations, or commercial support
• Experience supporting contract processes or working with Legal and/or Finance teams is a strong plus
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Comfortable working with data, KPIs, and performance reporting
• Proficiency in Excel and/or Google Sheets; CRM experience preferred
• Strong communication skills and ability to work cross-functionally
• Detail-oriented, proactive, and adaptable in a fast-paced environment

• Experience in logistics, 3PL, supply chain, or transportation industries
• Exposure to sales forecasting, revenue analysis, or pipeline management
• Basic understanding of marketing or sales enablement functions
• Experience working with overseas HQ or cross-border teams

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries.

’s business has expanded across retail, technology, logistics, health, industrials, property development and international business.  is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed…