Asset Protection Specialist; Overnight

Overview

Our Authentication Centers (warehouses) are where the magic happens. Our facilities are located in New Jersey and Arizona, where we combine the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As items move into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As an Asset Protection Specialist you will be responsible for assisting with all aspects of loss prevention, investigations, physical security, and safety within the Authentication Center.

If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members.

• This position is the first point of contact between Asset Protection and all TRR employees, therefore strong customer service skills and a friendly, professional attitude are essential.
• Service the main entrance the majority of the time as well as securing the building.
• Serve a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and other duties as assigned by the Asset Protection Leadership team.
• Assist with daily video reviews, high value investigations, and various other special projects in support of the Asset Protection and Operations Team.
• Conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and adherence to Asset Protection policies and procedures.
• May support off-site functions such as photo shoots, private showings, events, etc. Event schedules may be during regular business hours or off hours.
• Ability to sit/stand for extended periods of time.
• Communicate and execute security protocols (e.g., bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures).
• Identify and handle security/safety related issues.
• Full-flex open availability with the expectation of working evenings and weekends as needed.
• Build strong partnerships with all levels of leadership in the Authentication Center.
• Overtime is sometimes required to meet business needs.

Minimum Requirements:

• Strong customer service skills.
• A professional appearance and demeanor.
• Self-motivation.
• Ability to write and communicate in a professional manner.
• Understanding of high-end retail and brands.
• Ability to lift and move 50 lbs of merchandise and supplies.

Preferred Requirements:

• 2 years of Loss Prevention, Asset Protection, or Security is preferred.
• Proficiency with Mac OS and Google Suite.
• Proficient in utilizing CCTV.

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected hourly rate for this role is $18.5-$19. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an…