Dispatch - Supervisor

We are the growing leader in the furniture delivery industry.

With multiple locations throughout the country, our goal is simple:
To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

The Dispatch Supervisor serves as a leader and provides guidance to delivery teams and independent contractors. Responsible for directing daily activities of the delivery teams and independent contractors including labor, scheduling, and supervision of day-to-day operations. Oversees and guides dispatchers following Metropolitan’s set standards and quality guidelines for deliveries. Assists and provides guidance for different dispatch duties as needed.

• Works alongside Customer Service and the Final Mile Manager to ensure customer satisfaction and on-time deliveries
• Keeps all parties informed of scheduling or delivery issues, identifying and implementing solutions
• Assigns drivers and vehicles to load trucks for assigned destinations
• Oversees delivery teams and independent contractors of proper actions regarding customer, logistics or other problems that could affect scheduled deliveries
• Monitors exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends.
• Tracks driver assignments and other shipping data in a computer database
• Organizes and files Proof of Deliveries (PODs) and driver’s documentation as needed
• Sends Proof of Delivery (POD) cover sheets to finance department to review driver manifests
• Monitors inbound/outbound emails as well as attached Proof of Deliveries (PODs)
• Performs other related duties as required and assigned

• High School Diploma or equivalent required
• 1-3 years relevant logistics/dispatch experience collectively considered
• Previous knowledge of relevant policies, practices and procedures and requirements/standards
• Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment.
• Excellent organizational, leadership, communication, and reporting skills
• Knowledge of MS Office and other operational or client systems
• Ability to safeguard customers’ personal information.
• Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment

Full-time

• Life Insurance
• Paid Holidays
• Paid Time Off (PTO)

Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.