Duty Manager; Visitor Operations Support Manager

Overview

Duty Manager (Visitor Operations Support Manager)

Organisation:
Scone Palace

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year.

We are seeking a dedicated and experienced Seasonal Duty Manager (Visitor Operations Support Manager) to help ensure continuity is maintained between teams and ensuring every visit is extra special to exceed our visitors’ expectations. The ideal candidate will have a strong background in hospitality management or similar and be passionate about delivering excellent customer service with a great eye for detail.

A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.

The Palace opens to visitors between 1st April – 31st October and is open 7 days a week, therefore weekend working will be required.

• Undertake Duty Manager shifts as required to support the front of house teams (Retail/Catering/Admissions)
• Maintain good communication and working relationships with all teams across the business
• Ensure high standards of presentation in all public areas
• Handle telephone calls, emails and visitor and sales enquiries
• Help ensure security of buildings and keys in conjunction with the Caretaking Team
• Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
• Use of business systems such as tills/EPOS/booking systems etc.

• Proven experience in a supervisory role within the hospitality industry, with a strong focus on guest services
• Excellent leadership skills
• Strong organisational skills and attention to detail
• Exceptional communication skills, both verbal and written
• Ability to work under pressure while maintaining a positive attitude
• First Aid qualification and holder of Personal Licence (alcohol licensing) would be advantageous
• Holder of IOSH/NEBOSH Health & Safety qualification or similar is desirable
• degree in Hospitality Management or a related field is preferred but not essential

We offer sociable working hours and the chance to work in a unique and varied business. If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to hear from you.