Guest Services Supervisor

COME AND JOIN US . . .

We are currently seeking a driven, professional and highly organized
Guest Services Supervisor
to play an integral role in our multi-faceted team.

The on target earning potential for this role is £37,063 / per annum - comprising a base salary of £32,063, plus a qualified estimate of £5,000 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• Assisting our Front of House Management team, leading and ensuring our Guest Services team meets and exceeds our operational goals and service demands
• Maintaining the highest standards and accuracy, exploring all opportunities to enhance the service we deliver both on arrival, during our guest stay and on departure
• Holding monthly meetings and daily handovers, communicating the relevant information of the day and using this space and time to focus on team feedback and training
• Ensuring every guest is welcomed with a genuine smile using their name, where known, and giving the appropriate assistance reflecting a Forbes 5 star & Gleneagles service at all times
• Following up with guests to ensure their requests or concerns are fully resolved to their satisfaction; always receiving, recording and relaying messages and guest information accurately
• Providing accurate information and advice on all aspects of our estate, the surrounding area and Scotland itself, arranging internal and external bookings, striving to understand what @type of experience our guest is looking for; transportation, restaurants, bespoke tours, helicopter bookings; at Gleneagles we can make anything happen!
• Contacting and responding to our guests, group contacts and event organisers through their preferred method of communication, always within the highest standard time frames; 24 hours for emails, 5 minutes for text messages
• Providing accurate information on all aspects of travel, assisting with air, train and bus enquiries from start to finish as required by accessing where appropriate the internet, timetables etc., and make reservations as required on behalf of the guest.
• Embrace and be part of change by looking for opportunities to shape the way you work
• Maintaining guest confidentiality and security at all times; following GDPR guidelines to enhance our guests’ stay, retaining relevant information for future stays
• Supporting your team members and ensuring an effective and efficient handover of any outstanding issues to the next team on shift
• Supervising our Resort Drivers & Chauffeurs, you’ll ensure that every job has accurate information and each guest is met with seamless service
• Preparing daily Chauffeur Job lists & resort driver reports to share with Management
• Coordinating with external contractors, building relationships with key stakeholders
• Managing our guest & group business billing with Chauffeur Drive
• Looking after our Front of House Fleet, ensuring all vehicles are…