Waiter, Room Service

COME AND JOIN US . . .

We are currently seeking an attentive confident and motivated Waiter to join our Room Service team.

The on target earning potential for this role is £34,339 / per annum based on a 39 hour contract - comprising a base salary of £26,039, plus a qualified estimate of £8,300 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• Delivering exceptional in-room dining experiences by serving food and beverages with warmth, professionalism, and genuine attention to detail
• Coordinating and providing our luxury picnic service, ensuring guests can enjoy outstanding dining experiences throughout the estate and during the wide range of country pursuits available within our Glorious Playground
• Creating memorable guest arrivals by arranging and presenting room amenities, special touches, and third-party gifts, demonstrating excellent organisation and the ability to manage multiple priorities
• Supporting the seamless day-to-day operation of the Room Service department, helping to ensure every order is delivered efficiently and every guest receives outstanding service
• Anticipating guest needs and respond promptly to requests, consistently delivering a personalised and attentive experience
• Working collaboratively with colleagues across departments to maintain the highest standards of service and contribute to an exceptional guest journey
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

• Ideally you have previous experience in a waiter or customer-facing role however a positive attitude, enthusiasm, and a passion for delivering exceptional service are what matter most
• You approach every guest interaction with empathy and professionalism, recognising that while a request or issue may be familiar to you, it is unique and important to the guest experiencing it.
• Flexible and adaptable, you’re comfortable working a variety of shifts, including early mornings, evenings, weekdays, and weekends, to support the needs of the business.
• You’re driven to deliver excellence, eager to learn from experienced colleagues, and keen to share your own knowledge and ideas with the team.
• Highly organised and proactive, you take pride in exceeding guest expectations and consistently delivering memorable experiences.
• You thrive in a fast-paced environment, balancing multiple priorities while maintaining exceptional attention to detail and service standards
• Highly motivated and possessing an immense sense of pride in your work; you’re passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great…