Operations Manager

The Operations Manager at Queens Hotel Perth is responsible for overseeing the day-to-day functioning of the hotel, ensuring smooth operations across all departments. This role focuses on maintaining high standards of guest satisfaction, optimising efficiency, and achieving business goals.

Key Responsibilities

• Guest Experience
• Ensure exceptional service standards across front desk, housekeeping, and other guest-facing areas.
• Handle guest complaints and resolve issues promptly to maintain satisfaction and loyalty.
• Operational Oversight
• Supervise daily hotel operations, coordinating between departments to ensure seamless service delivery.
• Monitor housekeeping, maintenance, and food service quality.
• Implement and enforce health, safety, and hygiene standards.
• Staff Management
• Recruit, train, and mentor staff to deliver consistent service excellence.
• Schedule shifts and manage staffing levels to balance efficiency and guest needs.
• Conduct performance reviews and foster a positive work culture.
• Financial & Administrative Duties
• Assist in budgeting, forecasting, and cost control measures.