Duty Manager - Front of House

COME AND JOIN US . . .

We are seeking a detail-oriented, resourceful and supremely professional Duty Manager, Front of House
to join our team.

This role is vital to the day-to-day running of our business. You’ll be front and centre, a point of contact for guests and employees alike, ensuring every operational element runs like clockwork. This role is fast paced and diverse, no two days are ever the same; your can-do attitude and impeccable attention to detail will be required to make fabulous things happen for our guests and members.

The on target earning potential for this role is £40,865 per annum - comprising a base salary of £35,865, plus a qualified estimate of £5,000 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

The Front of House team at Gleneagles are responsible for the first and last impressions for our guests. We’re at the heart of the hotel, welcoming every guest from the moment they are collected by our Glen Drivers to our Linkman wishing them a fond farewell. Every step of our guest journey, from check-in through to departure, has to be seamless and consistently exceed expectations.

Our vision is to create the most incredible experiences, ensuring a service that’s unique, bespoke and tailored to our guests’ requirements. We remember our guests, specifically, and we strive to find that “golden nugget” about each one so that we can do everything within our gift to customise, and make very special, their time with us.

Our 233 rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour.

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

• You’ll liaise with all departments across our business to anticipate any pinch-points and opportunities to surprise and delight our guests along the way
• Problem solving is key to this role, with our support, you’ll be well versed in the inner workings of the building, correcting commons faults, or being able to flag to the appropriate team members
• The go-to person for any guest feedback, supporting our people, you’ll be able to build a rapport with everyone, offer assistance, and make key decisions on the best course of action
• You’ll help to oversee the smooth running of our operation along side our Guest Experience, Guest Services and Guest Relations team. Assisting in ensuring that the guest journey is seamless in Front of House
• Through regular checks you’ll ensure that…