Steward, Hospitality ​/ Hotel ​/ Catering, Event Management & Planning

Job Title:

Steward

Hours of Work:
Steward Shifts from 4.30pm to 11.00pmCustomer Service from 3pm to 9pm

Contract Type:
Fixed-Term from 26th September 2026 to 8th November 2026

Location of Work:
Pitlochry Town Centre Faskally Woods Blair Athol Distillery

Hourly Rate: £12.60 per hour (This rate of pay will apply irrespective of age.)The Enchanted Forest Community Trust is committed to being an Accredited Member of Living Wage Scotland and our payment structure reflects ourvalues and pledge to this.

Responsible To:
Event Manager/Team Leader/Transport Manager

The Enchanted Forest is a spectacular immersive art experience like no other.

Perfect for the whole family to enjoy and an outstanding evening out, it takes place in the beautiful Faskally Wood, near Pitlochry, Highland Perthshire.

Delighting visitors for over two decades, more than 800,000 visitors have flocked to Scotland’s favourite sound and light show in that time, making it an annual Autumnal mecca for families across the country.

The event has swept the board at a number of prestigious award ceremonies over its 20+ year history including Best Cultural Event at the Visit Scotland Regional Awards in 2018, Best Outdoor Festival at the Scottish Outdoor & Leisure Awards 2017, Best Cultural Event at the UK Event Awards 2016, Scottish Rural Award for Tourism & Hospitality in 2016, Scottish Thistle Award for Best event in 2015, the Event Management Grand Prix, and Best Cultural Event at the Scottish Event Awards.

Visitors meet in Pitlochry where they are transferred by bus to the Enchanted Forest. During their bus transfer, visitors listen to recorded information, setting the scene for the enchantment that awaits them.

Upon arrival, visitors are met by our arrivals team who will safely escort them to the entrance of the forest where they are free to follow the paths around Loch Dunmore to view the Enchanted Forest at their leisure.

When our visitors are ready to leave, they are transferred by bus back to Pitlochry.

This is an exciting opportunity to join our events team. As a Steward you will play a key role in ensuring the smooth and effective delivery of the event with the highest standard of customer care as well as ensuring the safety and welfare of our visitors and your team members.

This is a customer facing role and you must have a passion for providing outstanding customer service and have excellent interpersonal, communication and problem-solving skills to allow you to deal effectively with customer enquiries and ticketing queries.

You will be allocated a team to work with and will be required to work on a rota basis which covers several different areas within your team. All necessary training will be provided.

If successful for this role you will be allocated a team based on your experience and the requirements of the show.

Faskally Forest

Reporting to Event Managers and Steward Team leader.

Attend a nightly team briefing for all Stewards to ensure all team members are aware of any specific information or customer requirements.

Meet & greet all our visitors with enthusiasm and in a positive manner.

Offer an excellent level of customer service.

Engaging with our visitors, answering questions and queries, and offering additional information to ensure they have an outstanding experience.

• You will be required to manage your designated site area diligently and in line with all venue safety procedures.

Report any identified hazardous situation(s), defective equipment or any health and safety concerns or issues relating to areas that you see as unsafe or that may involve risk of serious injury to visitors or team members to a Team Leaders/Event or Transport Manager as a…