E-Commerce Manager

The E-Commerce Manager will be responsible for managing a portfolio of clients in the e-commerce space, driving strategic planning, project execution, and operational management to help clients optimize their e-commerce performance.

The E-Commerce Manager will be responsible for managing a portfolio of clients in the e-commerce space, driving strategic planning, project execution, and operational management to help clients optimize their e-commerce performance. This role involves hands‑on management of online stores, coordination with e-commerce platforms, data analysis, and overseeing live selling operations. The ideal candidate will have strong project management skills, experience in the e-commerce industry, and a track record of delivering measurable results for clients.

• Account Management :
  • Manage a portfolio of e-commerce accounts/clients.
  • Serve as the primary point of contact for clients, ensuring their needs are met and maintaining strong relationships.
  • Provide continuous support, guidance, and problem‑solving for clients.
• Strategy and Planning :
  • Lead the strategic planning for clients’ e-commerce projects, ensuring alignment with business goals.
  • Develop and present comprehensive e-commerce strategies and roadmaps to clients.
  • Create detailed project and implementation plans for client projects, outlining timelines, resources, and milestones.
• Project Management :
  • Manage all client e-commerce projects from inception to completion, ensuring timely delivery and high‑quality execution.
  • Coordinate with various internal and external stakeholders, including teams in marketing, design, IT, and third‑party vendors.
  • Identify potential risks and develop contingency plans to ensure project success.
• Coordination with E-Commerce Platforms :
  • Liaise between clients and e-commerce platforms (e.g., Shopee, Lazada, Tik Tok) to ensure smooth project execution.
  • Handle day‑to‑day coordination with e-commerce platforms, including negotiations and resolving operational issues.
  • Work closely with platform representatives to align on promotional campaigns, feature updates, and partnership opportunities.
• Store Management :
  • Manage clients’ e-commerce stores, ensuring optimal performance in areas such as product listings, pricing updates, and campaign participation.
  • Coordinate with third‑party contractors and vendors who assist in store management (e.g., graphic designers, product fulfillment partners).
  • Ensure stores are compliant with platform guidelines and optimized for promotions.
• Data and Analytics :
  • Analyze client data and e-commerce performance metrics to identify trends, opportunities, and areas for improvement.
  • Create and deliver regular reports and presentations to clients, providing actionable insights and recommendations for growth.
  • Use data to inform strategic decisions and help clients achieve their e-commerce goals.
• Live Selling Operations :
  • Supervise the live selling operations of Emporia Group’s e-commerce unit.
  • Develop processes for monitoring and optimizing live selling performance.
  • Lead the training and development of live sellers to ensure high standards of performance and consistency.

• Bachelor’s degree in Business, Marketing, or related fields.
• Proven experience in managing e-commerce accounts and platforms (e.g., Shopee, Lazada, Tik Tok).
• Strong project management skills, with experience coordinating multi‑disciplinary teams and third‑party vendors.
• In‑depth knowledge of e‑commerce platforms, live selling operations, and digital marketing strategies.
• Proficiency in data analysis and reporting tools, with the ability to translate insights into actionable plans.
• Excellent communication and negotiation skills, with the ability to foster strong client and platform relationships.
• Ability to manage multiple projects simultaneously in a fast‑paced environment.

• Experience in the Philippine e-commerce landscape.
• Familiarity with live selling techniques and tools.
• Experience working with third‑party contractors for e‑commerce operations (e.g., graphic designers, logistics providers).

100% On‑Site work in the Company’s headquarters in Unit 308, One Legacy Place, Don Jesus Blvd cor Kentucky Drive, Alabang Hills, Muntinlupa, Metro Manila, Philippines.