AppFolio​/Buildium Maintenance Coordinator

You must be able to work 9a - 6p EST
.

• Takes initiative, leads projects from start to finish, and solves problems on their own.
• Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
• This person is the final internal decision‑maker before founders.
• This person is accountable for client confidence during maintenance issues.
• Will lead daily SCRUM meeting with the MX Team.
• Will provide monthly reports on Maintenance for each client to be sent to Clients.
• Will lead weekly meeting with Founders reporting on the activities within MX.
• Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance.
• Will understand each of our Clients' Maintenance needs and ensure the SOPs are followed.
• Will conduct daily spot checks on all clients' MX activity.
• Accountability for MX team performance metrics.
• Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
• Managing existing dashboards, and creating new ones, for projects in Google Sheets, Click Up, etc.
• Coordinating and managing work orders with vendors and tenants.
• Comfortable using new technology software and a strong ability to learn different technology platforms.
• This person owns escalations.
• Update the status of repairs in Property Management Software.
• Answer all emails and acknowledge requests within 24 hours.
• Take initiative to problem solve when needed.
• Continue to help build out training.
• Assist in training and onboarding new team members.
• Ability to have performance discussions with team members.
• Able to communicate Ownership's vision and directives to team members.
• Comfortable suggesting ideas, suggestions, and comments to Ownership.

• Minimum of 3 years in a customer‑facing role.
• At least 1 year in a supervisory role.
• Full proficiency in App Folio.
• Working knowledge of Buildium is helpful.
• Experience with Project Management software such as Click Up, Asana, , Microsoft Project.
• Previous Property Management Experience.
• English proficiency at C1/C2 level.
• Strong Spanish and English communication skills (speaking with tenants, vendors, business owners, and founders via email, text, and phone).
• Excellent organizational skills and ability to manage daily project dashboards with appropriate updates and notes.
• Proactive, excited about leading a team, and can do something special.

• Remote role.
• Must use own computer and have reliable internet.
• Training for all technology will be completed by the Propertyse Team.
• Communication will occur through Google Meet, email, and portal messaging.
• This is a contract role that does not include benefits.
• Contracts are completed through Deel and payments are made through Deel in your preferred currency.
• Must be able to work 8a - 5p PST.
• Maintenance Coordinator: $800 - $1,000 USD.
• Supervisor - Pay: $1,000 - $1,500 USD based on experience.

• We believe in autonomy and investing in you when you invest with us.
• This is a contract role that does not include benefits.
• Contracts are completed through Deel and payments are made through Deel in your preferred currency.
• Must be able to work 8a - 5p PST.
• Maintenance Coordinator: $800 - $1,000 USD.