Service Administrator III

Job Description

The Service Administrator III is responsible for supporting, controlling, and monitoring administrative taks and maintenance planning activities for mobile equipment. This role acts as a back-office support function, ensuring proper organization of maintenance plans, data control, and reporting. The position requires a technical or engineering background, experience in mining environments, and knowledge of maintenance planning and performance tracking. The role focuses on supporting execution, ensuring availability of resources, and maintaining accurate maintenance information, without direct management responsibility.

• Organize and keep documentation.
• Prepare maintenance planning programs for mobile equipment.
• Control and update operational data and reports.
• Prepare/Order cost estimates and quotations.
• Coordinate information between field teams and management.
• Ensure accuracy of records and project documentation.
• Support administrative processes for mining projects.
• Assist in reporting and performance tracking of the assigned project.

• Strong organizational and document management skills
• Ability to control and analyze data with accuracy
• Good knowledge of Microsoft Office tools (Excel, Word, Outlook)
• Basic understanding of maintenance planning for mobile equipment
• Experience in cost estimation and quotation processes
• Attention to detail and accuracy in reports and documentation
• Good communication and coordination skills
• Ability to support multiple tasks and meet deadlines
• Problem-solving and analytical thinking
• Ability to work in a structured and process-driven environment

• Bachelor’s degree in Engineering or Technical Diploma
• Bachelor’s degree in Engineering or a related technical field (or equivalent practical experience)
• Experience in maintenance of mobile cranes, lifting equipment, and heavy machinery
• Experience in maintenance contract management and technical support
• Experience in spare parts and inventory control
• Previous experience in mining environments is preferred
• Knowledge of maintenance planning, scheduling, and performance monitoring

• Mainly office-based
• Frequent use of computers, data systems, and standard office tools
• Frequent interaction with internal teams, including maintenance, operations, and management
• Frequent visits to mines or field sites to support operations and collect information
• Exposure to mining site conditions during visits, including noise, dust, and different weather conditions
• Fast-paced environment with many priorities and deadlines
• Work may involve coordination across different locations and time zones
• Focus on accuracy, organization, and timely delivery of information and reports