Account Manager ; Portuguese language
Listed on 2026-02-16
-
Entertainment & Gaming
Customer Service Rep
About us
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices in Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, with more destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, investing in our people while welcoming new colleagues and forging partnerships that open new opportunities for success. Your journey starts here!
The roleYou will be collecting and maintaining client contact information, operator/brand details, and any other documentation as required by the Account Management team. Your day-to-day will involve supporting and monitoring clients promotional activities, including ensuring marketing commitments are followed and assisting with setup when required.
What you ll be doing- Assist in collecting and maintaining technical client information.
- Support testing of new features on behalf of the Account Management team and clients.
- Assist in monitoring and updating game settings, including RTP levels and betscales.
- Participate in internal review projects alongside the Account Management and Operations teams.
- Ensure client s product library from ARRISE is live and functional on client websites.
- Develop an understanding of a client s player user journey and provide reports to the Account Management team.
- Collaborate with the Sales Support Team to ensure a smooth handover for newly onboarded clients.
- Support the Account Management team with internal procedural requirements.
- Assist with any other tasks as required by the Account Management and Operations teams.
- Proficiency in written and spoken English & Portuguese languages.
- Experience working in a fast-paced project environment with adaptability.
- Experience in Customer Support roles within the gaming industry is preferred.
- Analytical mindset.
- Excellent organizational, prioritization, and time management skills.
- Initiative and responsibility in respecting deadlines and agreements.
- Strong team spirit.
- Diligent, organized, self-motivated, and result-driven while using own initiative.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).