Senior & Payroll Operations Specialist

About Apply

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit  .

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit  .

APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America , preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).

Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

• Supervise overall payroll administration, overseeing end-to-end processing while validating inputs and outputs for absolute accuracy, completeness, and compliance ahead of each cycle.
• Provide backup payroll processing coverage to ensure uninterrupted, on-time payroll when primary payroll resources are unavailable.

• Manage day-to-day HiBob administration, including regular data quality audits and ongoing system integrity monitoring.
• Design and build HRIS workflow enhancements, administer complex edge-case scenarios, and leverage system data to deliver actionable Business Insights to leadership.
• Support audit readiness and respond to internal and external audit requests with accurate, timely documentation.

• Own onboarding journey design and end-to-end experience delivery, ensuring a seamless and engaging new-hire experience.
• Initiate, manage, and track Leave of Absence requests in line with global policy and compliance requirements.
• Serve as the tier-2 escalation point for POps Assist cases raised by the specialist team, resolving complex or sensitive issues.

• Administer global benefits programs and run regular reconciliation processes to ensure accuracy and compliance.
• Own total rewards communication and employee education programs that drive awareness and engagement.
• Support quarterly pay equity analysis in partnership with the People Operations Lead.

• Own the development and tracking of key People metrics, creating dashboards and data models that translate raw HRIS data into strategic analytics and insights for the global team.

• 5+ years of progressive experience in Payroll and People Operations, with at least 2+ years at a Senior level within a fast-growing, global organization.
• Experience with Chilean, USA and Canadian payroll is a must (desirable UK experience)
• Proven track record of managing and supporting financial and payroll audits, ensuring accurate general ledger reconciliations and full audit readiness.
• Proven experience managing the entire employee lifecycle across multiple international jurisdictions (global compliance, benefits, and leave management).
• Expert-level administration experience with HiBob (strongly preferred) or a comparable modern global HRIS (e.g., Workday, BambooHR), including building complex workflows and custom fields.
• Advanced data proficiency:
  High expertise in Excel/Google Sheets (VLOOKUPs, Pivot Tables, Index/Match) and a proven track record of translating raw HR data into dashboards and executive insights.
• High-ownership mentality:
  Ability to step up as a proxy/backup for the People Operations Lead and make sound decisions independently.
• Tier-2 Problem Solver:
  Experience handling sensitive employee relation escalations or complex…