Site Reliability Engineer; SRE - GCP

We are seeking a Site Reliability Engineer (SRE) with deep expertise in monitoring, observability, and reliability engineering to support systems running across on-premises infrastructure and Google Cloud Platform (GCP). This role is primarily responsible for designing, operating, and improving monitoring, alerting, and observability platforms, with a strong focus on Grafana and Kubernetes environments. As a secondary responsibility, this role provides backup coverage for the Application Support team during periods of resource constraints or major incidents, offering L2/L3 technical support when required.

• Own and operate the monitoring and observability stack across on-prem and GCP environments
• Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications
• Define, tune, and maintain alerts to ensure high signal-to-noise ratio
• Establish observability standards and best practices across teams
• Improve visibility into system health, performance, and reliability

• Apply SRE principles to improve availability, performance, and resilience
• Define and track SLIs, SLOs, and error budgets
• Participate in on-call rotations and SEV incident response
• Lead or contribute to incident investigations and root cause analysis (RCA)
• Drive preventative actions to reduce repeat incidents

• Support and monitor Kubernetes environments (GKE and on-prem clusters)
• Monitor cluster health, capacity, and resource utilization
• Troubleshoot platform-level issues impacting application reliability
• Collaborate with Platform and Engineering teams on reliability improvements

• These responsibilities are activated as needed, not part of day-to-day operations
• Provide L2/L3 application support coverage during:
• Support team resource shortages
• High-severity incidents (SEVs)
• Peak support periods or escalations
• Triage and troubleshoot application issues using existing runbooks and dashboards
• Collaborate with Application Support and Engineering teams during incidents
• Ensure all actions, findings, and resolutions are documented in Service Now (SNOW)

• Strong experience as a Site Reliability Engineer or Reliability Engineer
• Deep hands-on expertise with Grafana (dashboards, alerting, troubleshooting)
• Solid experience with monitoring and observability systems
• Production experience operating Kubernetes environments
• Experience supporting systems in GCP and on-prem environments
• Strong Linux systems and troubleshooting skills
• Fluent English (written and spoken)
• Ability to work in PST time zone
• Ability to participate in an on-call rotation that includes coverage for one weekend day. Time worked during the weekend is compensated with one day off during the week, in accordance with the established work schedule

• Observability:
  Grafana, Prometheus, logging platforms
• Containers:
  Kubernetes (GKE and on-prem)
• Cloud:
  Google Cloud Platform (GCP)
• Operations:
  Linux, networking, infrastructure monitoring
• Incident Tools:
  Pager Duty, Service Now, Slack (or equivalents)

• Experience supporting application teams during SEV incidents
• Knowledge of capacity planning and performance tuning
• Scripting skills (Python, Bash, etc.)
• Experience with hybrid infrastructure environments

• A stable, long-term contract with opportunities for career growth
• Private health insurance
• A remote-friendly culture that promotes work-life balance
• Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
• Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
• A flexible Paid Time Off (PTO) policy as well as paid holiday days
• Challenging, world-class software projects for clients in the US and Lat Am
• Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.