Sr Project Manager

About Apply

APPLY is the Agentic Customer Experience (ACx) partner for ambitious consumer and entertainment brands. We use deep expertise across Retail, CPG, Sports, and Media with AI-native delivery capability to design and deliver agentic solutions that turn CX vision into commercial reality. We partner with brands such as Arc'teryx, NFL, Lululemon, and Kraft Heinz.

APPLY is hybrid/remote‑friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT or ET. Candidates in Santiago, Chile may work from our Santiago office as remote/hybrid employees. Candidates outside Santiago will be fully remote.

This role requires responsibility for managing the capacity and resource allocation of Managed Services squads, ensuring accurate tracking and forward‑looking forecasts, and delivering operational reporting.

• Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up‑to‑date view of team availability, utilisation, and workload balance, and providing forward‑looking capacity forecasts to anticipate demand across the client portfolio.
• Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate.
• Proactively identify and flag delivery risks – timeline slippage, team bottlenecks, scope creep, dependency blockers – before they escalates, and coordinate resolution/mitigation plans with squad leads and tech leads.
• Manage squad‑level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently.
• Partner with the London‑based Senior PM to ensure a seamless handoff and alignment between client‑facing commitments and internal execution capacity.
• Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio‑level status updates.
• Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team.
• Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales.
• Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well.

• 4‑6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment.
• Proven ability to manage multiple concurrent work streams or client accounts with strong attention to detail and organisational discipline.
• Hands‑on experience with resource or capacity management – tracking team utilisation, managing allocations, and producing operational reports.
• Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.
• Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time‑tracking tools (e.g. Tempo) is a strong asset.
• Comfortable working with data: able to read hours reports, identify trends, and present clear summaries to stakeholders without heavy data analysis support.
• Strong written and verbal communication skills in English; ability to communicate clearly across time zones in async‑first environments.
• Experience working with or within a managed services, retainer‑based, or continuous delivery model is a strong advantage.
• Thrives in a support‑oriented role and measures success through team outcomes rather than individual recognition.
• A proactive, ownership‑driven mindset: flag problems before they become crises and follow through.

People are at the core of everything we do  provide modern tools, systems, and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow.

• Agentic Delivery – modern approach to deliver client outcomes and broaden your skills on a range of engagements with international brands.
• An inclusive and safe…