Retail Product & Pricing Specialist

Job Overview

Job Title:

Retail Product & Pricing Specialist
Department:
Grocery
FLSA:
Non-Exempt
General Function:
Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and setting a good example.
• Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to desired products, securing products that are out of reach, loading or unloading heavy items, noting customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Assists store management with gross profit analysis and other management reporting functions.
• Ensures inventory information is accurate for monthly inventory.
• Utilizes product management software to minimize out‑of‑stocks and inventory and maintains correct item parameters and signage to maximize sales and profits.
• Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered.
• Maintains special buys to ensure accuracy of parameters in product management applications.
• Performs inventory and pricing verification in accordance with Hy‑Vee policy.
• Works with upper management to determine product placement for new items and resets to ensure the timely presentation of products to the customer.
• Ensures obsolete and discontinued inventory is reduced for quick sale.
• Monitors excess inventory and works with store management to minimize it.
• Monitors and reports on damage/unsaleable inventory and implements solutions to reduce them.
• Edits and transmits replenishment and advertising orders.
• Ensures price changes and product information changes for all items are completed in a timely manner.
• Assists department managers with questions concerning product management in their department.
• Works with DSD vendors, checks in and balances vendor invoices.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

• Education:
  
  High school or equivalent experience.
• Experience:
  
  Over six months to one year of similar or related experience.
• Skills and Abilities:
  
  Ability to solve practical problems with limited standardization; interpret instructions; perform arithmetic calculations involving fractions, decimals, and percentages; interview to obtain basic information; guide people to provide basic direction; follow technical manuals.

• Must be physically able to exert up to 50 pounds of force occasionally.
• Visual requirements: vision from less than 20 inches to more than 20 feet with or without correction; depth perception; color vision; field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to a fast‑paced work environment and pressure to meet deadlines.

• Windows‑based PC, printer, wireless devices, telephone, fax, copier, calculator, internet, product management software, and Microsoft Office products.

Hourly starting wage: $16.00 to $20.00 depending on experience. For information on company benefits, visit Benefits | Hy‑Vee.

Employment is contingent upon the successful completion of a pre‑employment drug screen.