Inside Sales Representative

As a current employee of DP World, you will know that we believe our people are our greatest asset. As such, our talent is our priority and we look to fill roles internally wherever possible. We are keen to utilize our talent and provide career opportunities for growth and development aligning with the business aspirations for growth, operational excellence and exceeding stakeholder expectations.

We are therefore delighted that you are looking to further develop your career with DP World. Please do ensure that prior to applying to any internal vacancy you have understood the Internal Transfer Policy relevant for your region. It is best practice to ensure that your Line Manager is aware that you are exploring internal opportunities. At the time of interview, you may be asked to demonstrate their acknowledgment.

Inside Sales will play a crucial role in supporting our RKAMs throughout the Americas with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in-depth market intelligence and Logistics and/or Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

This role will be critical in supporting our RKAMs with tactical tasks daily and allow them to focus on more prospecting and sales work.

• Act as the main point of contact between internal DP teams and client
• Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
• Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
• Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
• Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
• Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
• Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience
• Address and resolve any issues or discrepancies related to shipments expectations
• Analyze customer reporting as needed
• Contribute to customer Q  preparation and delivery
• Assist in training members of the team on systems and processes
• Support in customer onboarding and Implementation
• Develop scalable implementation programs for customer types
• Develop and implement customer trainings on Quotation Module and Customer Portal

• Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding or Logistics industry
• Strong knowledge of Freight Forwarding and/or Logistics operations and processes
• Experience in managing & coordinating solutions, business changes and customer projects
• Excellent communication and interpersonal skills
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and a customer-centric mindset

Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the worldwide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.