Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. Works in an entry-level position with increasing proficiency and decreasing supervision. Complete field assessments, meet company standards, and acquire necessary certifications for continued employment.

Base pay: $20.00 per hour plus quarterly bonuses and paid training. Comprehensive benefits effective from day one, including health, dental, vision, highly discounted cable services, paid time off, and eight company-observed holidays.

• Perform installations and changes of service while adhering to company procedures and safe work practices.
• Complete all customer interactions as required.
• Perform service calls and troubleshoot the drop from tap to customer equipment.
• Assess and design basic home networks using coaxial cable, Ethernet, Wi‑Fi, and MoCA based on customer needs.
• Complete associated record‑keeping promptly to ensure all work is accurately documented.
• Determine service acceptability by reviewing test results, adjusting or fixing service as needed.
• Determine appropriate placement of Wi‑Fi devices, design the network, and provide advanced customer education.
• Maintain vehicle and equipment, report needed repairs, and reconcile issued customer premises equipment (CPE).
• Properly operate installation tools, technology, and equipment, including hand tools, power tools, meters, and ladders.
• Navigate digital tools such as work‑order management and diagnostics.
• Obtain and maintain required licensing and background checks as applicable.
• Perform work from high places, including climbing poles, working with ladders and bucket trucks, and carrying loads up to 70 lbs.
• Work in confined spaces, near power lines, and various weather conditions (heat, cold, rain).
• Drive company vehicle safely and maintain a valid driver’s license.
• Communicate effectively with customers and co‑workers, using vision, hand‑tool dexterity, and focus.
• Complete required training and pass certification tests within the specified timeframe.
• Work flexible schedules, including nights, weekends, and overtime, while meeting performance metrics and attendance expectations.
• Perform other duties and responsibilities as assigned.

• High School Diploma or GED.
• Adaptability
• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Professional Etiquette
• Resilience
• Self‑Motivation
• Technical Knowledge

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.