Insurance Sales Representative

Hunter Napper Alfa Insurance is a fast-growing, performance-driven agency focused on delivering high-level service across auto, home, and life insurance.

We operate on simple principles:

• Strong systems
• Consistent follow-up
• Client-first relationships
• Accountability at every level

We’re building a top-producing agency in Mississippi—and we’re looking for people who want to grow with it.

Client Retention & Service Specialist

This is not a passive role. You will be responsible for managing client relationships, ensuring retention, and improving the overall client experience.

You will:

• Handle client service requests (policy changes, billing, claims guidance)
• Follow up consistently to maintain strong relationships
• Review policies and identify coverage gaps
• Support account growth through cross-selling opportunities
• Maintain accurate CRM records and task tracking

You are the front line of the agency’s client experience—and a direct driver of retention and growth.

Key Responsibilities

Client Service & Retention

• Respond to client inquiries quickly and professionally
• Proactively follow up to ensure satisfaction
• Re-engage past clients through scheduled outreach

Account Management

• Review policies and recommend improvements
• Assist with renewals and retention strategies
• Identify opportunities to expand coverage

Operations

• Keep CRM updated with notes, tasks, and follow-ups
• Stay organized and manage multiple priorities daily
• Support quoting and documentation for the sales team

What We’re Looking For

You’ll succeed in this role if you:

• Take ownership of your work
• Communicate clearly and confidently
• Stay organized and follow through
• Move with urgency and attention to detail
• Enjoy helping people and solving problems

This role is best suited for someone who wants to grow in a structured, performance-based environment.

Qualifications

Required

• Strong communication skills (phone, text, email)
• High attention to detail
• Ability to manage multiple tasks effectively
• Basic computer proficiency

Preferred

• Insurance or customer service experience
• Property & Casualty license (or willingness to obtain)

Compensation & Growth

• Competitive base pay (based on experience)
• Performance incentives tied to retention and growth
• Clear path into sales or leadership roles

Final Note

We’re building a high-performing agency with long-term growth in mind.

If you’re looking for a role where your work directly impacts results—and where you can grow quickly—this is the opportunity.