Customer Order Specialist

Job Overview

Customer Order Specialist – Onsite in Dallas, TX.

Accept and validate sales orders, verify product availability, prepare delivery proposals, manage orders through to delivery, respond to customer inquiries, handle combined shipments, missing or DOA products, and maintain customer master data.

• Accept and validate sales orders.
• Verify product availability and prepare delivery proposals.
• Manage sales orders from creation through delivery.
• Respond to customer inquiries regarding products and services.
• Handle combined shipments, missing items, or Dead on Arrival (DOA) products.
• Maintain and update customer master data.

• High School diploma and 1+ year(s) of experience in a similar customer‑support and order‑management role.
• Passionate about excellent customer service and capable of building rapport with customers.
• Strong commercial awareness, effective communication, listening and collaboration skills, and a problem‑solving mindset.
• Proficient in MS Office; experience with ERP/MRP systems is a plus.
• Fluency in Spanish preferred.
• Must be legally authorized to work in the United States without current or future company sponsorship.

Salary: $67,192 – $98,549 annually (based on experience). Bonus: target bonus opportunity of 5%.

Benefits include Medical, Dental, Vision, Health Savings Account, 401(k) with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, tuition reimbursement, and product discounts. Supplemental life, dependent life, vision, and accident insurance, flexible spending accounts, and other supplemental benefits are available.

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran, or marital status. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888‑367‑7223, option5, for assistance.

Pay Transparency & Nondiscrimination Policy:
Signify North America Corporation will not discriminate based on inquiries or disclosures about pay. Employees with access to compensation data must keep such information confidential unless responding to a formal complaint or investigation.