Field Applications Engineer

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Field Applications Engineer page is loaded## Field Applications Engineer locations:
Petaluma:
Remote-UStime type:
Full time posted on:
Posted Todayjob requisition :
R029881

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

We are seeking a Field Applications Engineer (FAE) to join the Data Center PON Solutions product team.  The FAE will ensure the successful introduction and adoption of our next-generation Data Center Out-of-Band Management solution targeted at hyperscalers.  This role sits at the intersection of customer architecture and engineering, Ciena R&D, and product management.  You will be working in Ciena and customer labs to validate and integrate our platform, feeding critical insights back to R&D, and guiding the product team to deliver a solution that precisely meets the most demanding hyperscaler requirements.

This is a hands-on technical role where success is measured by the speed and quality of customer acceptance, smooth integration into their infrastructure, and the ability to influence product direction with real-world feedback.

How You Will Contribute:
* Hands-on testing and integration of Data Center Out-of-Band Management solutions in Ciena’s lab facilities and in hyperscaler customer environments.
* Troubleshoot technical issues in real-time and provide strategic guidance to clients.
* Document deployment architectures, operational procedures, and best practices.
* Collaborate with cross-functional teams including Ciena product, R&D, and account teams to define customer requirements for PON-based Out-of-band management solutions in Data Center applications.

Customer Lab Engagement
* Responsible for internal Project Management of key technical tasks and deliverables to align with customer-driven evaluation and integration schedules
* Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments.
* Support technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots.

Bridge Between Teams
* Translate customer requirements and observations into actionable feedback for Ciena R&D and product management.
* Provide input into roadmap decisions, feature prioritization, and usability improvements.
* Validate best practices, operational runbooks, and customer integration workflows.

Management Plane & Protocol Expertise
* Validate automated SDN provisioning solutions in hyperscaler DCOM environments.
* Measure operational performance under real-world workloads.
* Provide troubleshooting across management plane, control plane, and data plane layers.

Technical Enablement
* Train internal FAEs, account teams, and customer operations teams on the new platform.
* Ensure compliance with customer-specific lab and production certification standards.

The Must Haves:

Technical Expertise
* Engineering degree or equivalent experience.
* 5+ Experience in Field Application Engineering or similar roles (customer-facing with deep technical integration).
* Hands-on experience with hyperscaler or broadband service provider networks.
* Familiarity with OMCI Provisioning of PON FTTx solutions
* Knowledge of hyperscaler network operations, test methodologies, and tooling.
* Experience relative to the design and architecture of embedded Linux systems including docker containers, Linux kernel, TCP/IP stack, Forwarding Tables, VLANs
* Experience working with UNIX/Linux/RHEL/Ubuntu and/or any other server OS, be it on bare metal and/or Virtual Machine, and system admin functions.
* Familiarity with open networking or cloud-native networking projects (Open Config, gNMI/gNOI/g , SONiC, etc.).
* Familiarity with any of the following data center / SP routing platforms (Arista 7800, Juniper PTX
10K, Cisco 8800, Nokia IXR SRL,…