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Global Customer Tech Lead - Bilingual EN/ES & 24/7 Support
Job in
Petaluma, Sonoma County, California, 94954, USA
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
Technical Support -
Customer Service/HelpDesk
Technical Support, Bilingual
Job Description & How to Apply Below
Jobtailor in Petaluma, CA seeks a Customer Service Technician Lead to optimize procedures, troubleshoot complex issues, and guide clients on best practices. The role interfaces with product and engineering teams to resolve problems and ensures metrics for response time and customer satisfaction are met.
The ideal candidate brings 7+ years in tech support, bilingual English/Spanish, ERP and MS Office proficiency, and willingness to travel internationally up to 60%.
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