Operations Leader

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing,
Petco is the place for you
.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years – from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood – the boundless boops, missing slippers, late‑night zoomies and everything in between.

And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet‑human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico,
250+ Vetco Total Care hospitals, hundreds of preventive‑care clinics and eight distribution centres. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in‑store adoption events.

The Operations Leader – Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The leader promotes and ensures efficient, effective merchandising and inventory‑management operations. The leader ensures all merchandise is accurately received, priced, stocked, and the back‑room is maintained per Petco operational standards. The leader ensures the store achieves Petco‑established goals and metrics.

They are responsible for training, developing, supporting operations scheduling and supporting a high‑performing team that delivers top‑line sales growth, manages shrink, and assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical‑thinking skills to effectively implement business‑improvement plans.
• Support the implementation and execution of Inventory Management through training and coaching partners to include: shrink, cycle counts, receiving, and RTV/recall.
• Support the implementation and execution of Merchandising Management to include brand standards, pricing, planogram accuracy, door‑to‑floor, and ad set through training and coaching partners.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Support the implementation and execution of Omni‑Channel through training and coaching partners to include: BOPUS, ship‑from‑store, curbside, endless aisle, and overall guest experience.
• Ensure the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check‑list and wellness cards.
• Adhere to and promote established safety procedures and maintain a clean, safe and healthy environment for store partners, guests and animals, and adhere to veterinary protocol for all sick animals.
• Ensure that the back‑room and equipment is organized and maintained according to…