Supervisor, Retail, Retail & Store Manager

Overview

The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York  standards.

• Sales & KPIs – Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Client & Service Excellence – Build client relationships through proactive outreach and Kate Spadeservice standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Leadership & People Development – Coach team on goals and performance; support recruitment, onboarding, role‑modeling, and ongoing training; provide feedback to store leadership and advocate for the team; foster an inclusive, equitable, and diverse culture.
• Operational Excellence & Compliance – Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility; accurately process POS transactions and inventory functions; keep an organized stockroom and direct timely replenishment.
• Omni‑Channel, Digital & Data – Drive omni‑channel and virtual selling initiatives, including live‑stream shopping; promote brand‑safe social media engagement; lead customer data capture to grow loyalty and repeat purchases.

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends; comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).
• Ability to work a flexible schedule, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).
• Physical requirements:
  
  lift at least 25lbs. regularly (up to 50lbs, occasionally), climb, bend, kneel and maneuver the sales floor and stockroom.

• Courage – Provides direct and actionable feedback; addresses people problems quickly and directly.
• Creativity – Generates new and unique ideas; makes connections among previously unrelated notions.
• Customer Focus – Dedicated to meeting expectations of internal and external customers; builds trust and respect.
• Self‑Management – Learns quickly, embraces change, analyzes successes and failures for improvement.
• Interpersonal Savvy – Relates well to all kinds of people; builds rapport and manages high‑tension situations.
• Drive for Results – Exceeds goals consistently and propels self and others toward results.
• Team Development – Provides challenging assignments, development discussions, and supports career planning.
• Strategic Agility – Sees ahead, anticipates future trends, and creates competitive strategies.

Kate Spade New York  is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

• Medical, dental, and vision insurance
• 401(k) plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance