Event Staff

• Location 1341 North McDowell Boulevard,Suite D,Petaluma, CA, 94954,United States
• Base Pay $20.00 - $20.00 / Hour
• Employee Type PT Non-Exempt
• Manage Others No

The Event Staff position is responsible for providing exceptional customer service and operational support at concerts, festivals, sporting events, wineries, fairs, corporate events, private functions, and other special events serviced by Armida Group Inc.

Event Staff assist with guest services, event logistics, admissions, ticket scanning, parking operations, crowd flow, venue support, and general event operations while creating a safe, welcoming, and enjoyable experience for guests. Event Staff work collaboratively with supervisors, clients, venue personnel, and Security Officers to support successful event operations.

Responsibilities may vary based on compensation grade, training, experience, assigned event, and operational needs.

Event Staff are responsible for supporting event operations through customer service, hospitality, communication, and operational assistance. Event Staff are not licensed Security Officers and shall not perform duties requiring a California BSIS Guard Card unless properly licensed and specifically assigned.

Depending upon assignment, Event Staff may perform one or more of the following duties:

Welcome guests in a friendly and professional manner.

Provide exceptional customer service.

Answer guest questions and provide event information.

Assist guests with directions throughout the venue.

Provide respectful assistance to guests requiring accessibility accommodations.

Assist with lost child, lost person, and reunification procedures in accordance with company policy.

Promote a positive guest experience at all times.

Scan tickets using electronic ticket scanners.

Verify tickets, wristbands, badges, credentials, or event passes.

Assist with guest check-in and registration.

Monitor admission areas.

Assist with re-entry procedures as assigned.

Report admission concerns to supervisors.

Assist with event setup and breakdown.

Prepare assigned work areas.

Monitor assigned event locations.

Assist with line management and queue organization.

Monitor venue capacity when assigned.

Maintain cleanliness and organization of assigned areas.

Support venue operations as directed.

Assist with pedestrian traffic flow.

Direct guests to designated seating, entrances, exits, or parking areas.

Assist with parking operations and vehicle movement as assigned.

Maintain orderly movement of guests during arrivals and departures.

Assist with emergency evacuations as directed.

Observe assigned work areas for safety concerns.

Report suspicious activity, hazards, injuries, or emergencies to supervisors or Security Officers.

Follow emergency procedures and evacuation plans.

Assist with maintaining a safe environment for guests and staff.

Never place yourself in unsafe situations beyond the scope of your training.

Maintain a positive and professional attitude.

Resolve minor guest concerns through outstanding customer service.

Utilize effective communication and de-escalation techniques when appropriate.

Work cooperatively with venue personnel, clients, vendors, supervisors, and fellow employees.

Represent Armida Group Inc. professionally at all times.

Maintain radio communication when assigned.

Complete required documentation.

Attend required meetings and training.

Maintain assigned equipment.

Follow company policies and procedures.

Perform other event-related duties as assigned.

Event Staff are expected to:

Demonstrate…