Outreach Case Manager-Sonoma Valley

Overview

POSITION:
Outreach Case Manager

LOCATION:

Sonoma Valley, with limited office work in Petaluma

HOURS:

30 hours per week within standard weekday hours (with occasional shifts for client need); schedule will be set long term but can be flexible based on staff needs

SUPERVISOR:
Program Manager

STATUS:
Full-time, Non-exempt

COMPENSATION: $27.26 per hour

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

The Sonoma Valley Street Outreach Team's purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. Caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefit ting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing. Outreach Case Managers carry dedicated caseloads of 18 guided by the Sonoma Valley By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes.

The team partners Home First and SAVS to provide two part-time street outreach case management staff and comprehensive program management. The Outreach Case Manager is accountable to contract caseload utilization and permanent housing outcomes, documentation and policy compliance, and maintaining effective partnerships in the community.

Note:

This is a Full-time position totaling 30 hours per week.

This role reports to the Program Manager.

• Direct Services (70%):
  • Provide street and encampment-based case management to unhoused participants throughout the Sonoma Valley region.
  • Effectively guide caseload participants through the system of care to permanent housing outcomes.
  • Provide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family reunification, Housing Problem Solving, etc.
  • Utilize best practices in homeless services including:
    Harm Reduction, Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning.
  • Facilitate provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towards permanent housing.
  • Proactively advocate for participants and collaborate with community partners regarding supportive services.
  • Conduct client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Sonoma Valley By-Name-List.
  • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.
  • Meet regularly with program participants at a frequency determined by the participants’ needs.
  • Provide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.
  • Limited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.
  • Assist with other duties as assigned.
• Documentation (20%):
  • Documents, via progress notes in HMIS, all case management activity within five business days.
  • Maintains physical case file paperwork and documentation.
  • Participates in ongoing analysis of and program alignment with industry best practices.
  • Proactively and consistently improves the quality and effectiveness of program services.
  • Conducts ongoing re-assessments of the client's needs and status and documents assessment in the Homeless Management Information…