Systems Coordinator; Sonoma;

Housing Systems Coordinator (Sonoma)

Position:
Housing Systems Coordinator

Location:

Santa Rosa, Sonoma County

Reports to:

Coordinated Entry Director

Status:
Full Time, Exempt

Compensation: $81,681.60 Annually

About Home First

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With over 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

Our Values

• Kindness:
  We act with empathy toward others.
• Passion:
  We ignite change to fulfill our mission.
• Excellence:
  We deliver exceptional service to our communities.

Program Overview

The Housing Systems Coordinator systemizes communication and collaboration within Sonoma County Home First programs and between Home First programs and outside partner agencies. The Housing Systems Coordinator primarily supports the Coordinated Entry System (CES), secondarily providing support to additional Home First Sonoma County projects. They create procedures to streamline processes around business development and operational support for CES and other Home First Sonoma County programs.

The Housing Systems Coordinator is responsible for a range of business and administrative needs and key support for the CES priority list and Case Conference workflow.

Qualities

• The Housing Systems Coordinator connects people, teams, and services to better facilitate ongoing collaboration within and across systems.
• Alongside the Director, the Training Coordinator is adaptable and responsive to the evolving needs of our system participants, partners, and funders. They proactively seek to identify these needs and value the input of others.
• The Housing Systems Coordinator is detail-oriented, with the ability to review large numbers of records for accuracy and completeness.
• The Housing Systems Coordinator is highly organized in task management, record keeping, and communication.
• The Housing Systems Coordinator is collaborative and enjoys a team-oriented environment. They are proactive about communicating system needs to the appropriate team-member.
• The Housing Systems Coordinator is consistently dedicated to a system that prioritizes the most vulnerable of the homeless population.
• Home First is a diverse company in a diverse field, and the Housing Systems Coordinator desires to work with people from a variety of social and economic backgrounds.

Reporting Relationships

This role reports to the Coordinator Entry Director of Sonoma County.

Primary Responsibilities

• Technical Assistance:
• Assist with technical inquiries from Home First partners and participants
• Assist with inquiries from the general public
• Respond to all messages in the CES general phone line and email inbox
• Priority List, Referral, and CES Case Conference Support:
• Assist with weekly priority list maintenance
• Attend BNL meetings and case note updates
• Screen participants' potential referrals for eligibility
• Facilitate crosschecks for participants and referrals across sublists
• Case note participant updates, referrals, and referral rejections
• Send referral connection emails to housing providers
• Connect advocates and case managers to housing providers for referral follow up
• Facilitate gathering of verified contact information and referral preferences from participants
• Facilitate CES Case Conference meeting on a rotating basis
• Provide communication to partner agencies regarding client activity and referral status in CES
• Office Coordination and Administration:
• Attend community meetings and represent Home First
• Develop outgoing communication updates
• Schedule meetings
• Complete HMIS and other database data entry
• Review data entry for accuracy and compliance with confidentiality and various regulations
• Run reports in the Homeless Management Information System (HMIS) database
• Develop and maintain internal tracking tools to monitor operations
• Maintain communication lists and track status of partner agencies and staff
• Take notes at meetings and…