Resident Services Coordinator

About the Company

PEP Housing has been building community from the heart since 1978. We build and manage affordable housing for seniors living on fixed, limited incomes. Our residents live independently in a beautiful, safe place while aging with the grace and dignity deserved by all. With 21 properties, over 650 residents and projects under construction, we keep busy!

The Resident Services Coordinator serves as a resource for residents in need: being creative, flexible, professional, maintaining objectivity, avoiding emotional dependence, maintaining confidentiality, recognizing and respecting individual differences. The person in this position assesses resident needs, identifies and links residents to appropriate services, and monitors the delivery of services. This position is required to be in person and on site.

• Plan and implement resident services program utilizing property wide profile in AASC in assigned property/ies.
• Assess resident needs by updating intakes and assessments, identify and link residents to appropriate services, and monitor the delivery of services. These services may include setting up in-home assistance such as housekeeping, personal care, shopping and laundry, transportation, meals, and other support services.
• Create and sustain partnerships with community based social service providers, hospitals, health agencies, and other available resources to meet the needs of residents.
• Communicate with family members/representatives for emergencies, including visits to hospitals and at home.
• Provide and maintain current information on resources, services and benefit programs for the elderly and persons with disabilities.
• Provide orientation to new residents.
• Handle disputes/misunderstandings between residents, and act as a liaison between staff and residents when requested.
• Report cases of suspected abuse to Adult Protective Services.
• Report hospitalizations and nursing home admissions and discharges using incident reporting to the Resident Services Lead and Community Manager.
• In crisis situations, i.e., fires, earthquakes, floods, etc., work collaboratively with property managers, maintenance, staff, appropriate agencies, and family.
• Provide educational presentations for residents on aging issues, health and wellness, and information on resources.
• Motivate active participation of residents in programs, activities, and events in cooperation with other agencies.
• Maintain confidential resident files and required reporting in AASC in accordance with HUD guidelines.
• Represent PEP Housing at community events.
• Attend staff meetings, training and other meetings as required.
• May perform work outside normal business hours based on residents’ needs as necessary.
• All other duties as assigned.

• A bachelor’s degree in social work or gerontology, psychology or counseling is preferred.
• Certification by the American Association of Service Coordinators (AASC) preferred; if not certified, must be willing to go through the certification process; once certified, must maintain the certification through ongoing courses.
• Minimum of two years of experience in social service delivery with senior and non-elderly disabled residents.
• Working knowledge of supportive services and other resources for senior citizens and disabled.
• Able to set and maintain clear boundaries with residents.
• Ability to advocate, organize, problem-solve, and provide results for the residents served.
• Experience in dealing with residents, families, next of kin, representatives, social agencies, churches, synagogues, political figures, etc.
• Ability to identify and utilize community resources to assist in meeting the needs of residents.
• Must have compassion for the elderly and disabled.
• Requires responsible and organized approach to recordkeeping.
• Ability to multi-task.
• Must supply own vehicle, have a valid CA driver’s license and automobile insurance.

PEP employees are as important as our residents. Our goal is to ensure both have a positive and rewarding experience during their time with PEP Housing. We value our employees, and we take pride in recognizing their outstanding talents and…