Operations & Performance Analyst
Job in
Peterborough, Ontario, Canada
Listed on 2026-01-25
Listing for:
Diligenta
Full Time
position Listed on 2026-01-25
Job specializations:
-
Business
Job Description & How to Apply Below
An innovative administration service provider is seeking a proactive Real Time Analyst in Peterborough, Ontario. In this role, you'll ensure seamless queue management and real-time insights to maintain service levels by optimizing staffing and resource allocation. The ideal candidate has 2-3 years of experience in workforce management, strong analytical skills, and proficiency in tools like Verint or NICE. Join our team to enhance customer experience and drive operational efficiency in a dynamic environment.
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