Category Manager

About Swish

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

The Category Manager is responsible for managing assigned product categories from both a purchasing and merchandising perspective. This role balances product availability, supplier performance, cost, margin, assortment, working capital constraints and customer needs while supporting Sales, Marketing, e-Commerce, Operations, and overall business growth.

The Category Manager will use data, supplier relationships, and market knowledge to improve category performance, strengthen the product portfolio, and support profitable growth.

• Develop and execute strategies for assigned product categories.
• Review product performance and make recommendations on SKU additions, rationalization, substitutions, and product alignment.
• Analyze sales, margin, inventory, supplier, and product data to identify growth and improvement opportunities.
• Manage purchasing activities to support product availability and inventory objectives.
• Build strong supplier relationships and negotiate competitive pricing, terms, rebates, and programs.
• Monitor supplier performance, lead times, backorders, pricing, and product availability.
• Identify alternative products and suppliers to improve competitiveness and reduce supply risk.
• Manage the RGA process with branches, Finance, and suppliers to ensure timely resolution of inventory returns, credits, and related supplier issues.
• Maintain accurate product, supplier, costing, and purchasing data within the ERP system.
• Support new product setup, SKU management, system coding, and PIM enrichment.
• Partner with Sales, Marketing, e-Commerce, Operations, Finance, and Branch teams on category initiatives.
• Develop and maintain category and purchasing metrics, reports, and KPIs.
• Identify opportunities to improve margin, inventory productivity, data quality, processes, and customer service.
• Maintain a strong understanding of assigned products, suppliers, customers, competitors, and market trends.
• Perform other duties and participate in departmental initiatives as assigned.

• Post-secondary education in Business, Supply Chain, Merchandising, or a related field preferred (equivalent work experience will be considered)
• 3–5 years of experience in purchasing, procurement, merchandising, category management, or a related role.
• Demonstrated experience working with an ERP system;
  Epicor P21 experience is an asset.
• Strong analytical and commercial skills, with an…