Personal Banking Associate

Location

Peterborough, Ontario, Canada

37.5 hours per week

Personal & Commercial Banking

Pay range: $45,700 - $61,000 CAD

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with our customers and provide information and advice on services, products, and solutions.

As a Personal Banking Associate, you will guide customers to appropriate staff members for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
• Post‑secondary or undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel, and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self‑starter who works independently in a dynamic work environment with strong administration, organization, planning and time‑management skills
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

TD is committed to diversity, inclusion, and equal opportunity for all candidates.