Guest Services Team Member at Inn

Position: Guest Services Team Member at Holiday Inn
Become an integral part of the team at Holiday Inn Peterborough Waterfront as a Guest Services Representative. Focus on guest needs and stay management, ensuring a welcoming experience for visitors.

As a Guest Services Representative, you will facilitate guest interactions, manage bookings, and respond to inquiries.

Your role involves close collaboration with housekeeping and maintenance to keep room statuses accurate and up to date. Make each guest's stay memorable through exceptional service.

Key Responsibilities:

• Register guests and accommodate special requests

• Manage guest check-outs and financial transactions

• Communicate room status updates to housekeeping

• Process guest inquiries and follow up effectively

• Ensure cleanliness of front desk operations

Requirements:

• Minimum high school education

• Strong organizational and communication abilities

• Familiarity with Opera is advantageous

• Experience with Night Audit helpful

• Strong multitasking skills in a dynamic setting

Drive guest satisfaction with service excellence and effective communication in your role at Holiday Inn Peterborough Waterfront.
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